Responsible Gaming

Gamble for entertainment, not income

Casino games are games of chance. Outcomes are determined by the relevant game rules and cannot be predicted or controlled through a strategy, betting pattern or previous result. A win is never guaranteed, and past outcomes do not make a future result more or less likely. You should only gamble with money you can afford to lose after essential costs and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on other leisure activities. Do not use rent, bills, loan repayments, savings set aside for important needs or money intended for someone else. Never borrow money, sell possessions or use credit to continue gambling.

• Set a personal spending limit before you begin and keep within it.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from essential household or personal expenses.
• Avoid gambling when you are upset, tired, affected by alcohol or other substances, or trying to recover from a loss.
• Remember that you can stop at any time, whether you are winning or losing.
• Do not chase losses by increasing stakes or playing for longer.
• Keep your account and payment methods secure and do not allow another person to gamble through your account.

A useful personal rule is to decide your limits before gambling starts, rather than changing them during a session. If you reach a limit, stop. Increasing a limit because you are close to a win, have experienced a loss or feel confident about a particular outcome can make it harder to remain in control.

Tools to help you stay in control

Spinaud Casino may provide account and play-management tools designed to help players control their gambling. Depending on the available features, these may include deposit limits, wagering limits, loss limits, time reminders, account breaks or self-exclusion. Availability, settings and processing requirements may vary, so review the information displayed in your account and the applicable terms before using a tool.

Set limits before playing

Choose limits that fit your personal budget and set them before you start. A limit should be realistic, affordable and treated as a firm boundary. If a limit is reached, do not try to work around it by opening another account, using another payment method or asking another person to place bets on your behalf. Multiple accounts or attempts to bypass a restriction may breach the applicable account terms.

Take a break or self-exclude

If you feel that gambling is becoming difficult to manage, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a stronger restriction intended for people who want to stop gambling for a specified period or indefinitely. During an active restriction, do not attempt to access services through another account. If you request a restriction, follow the instructions provided and keep a record of its terms.

A break from gambling should include practical steps outside the account as well. Remove saved payment details where possible, avoid gambling-related advertising or content, tell someone you trust that you are taking a break and fill your time with activities that support your wellbeing. If gambling is connected with debt, stress or relationship difficulties, independent professional advice can help.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait for a serious crisis before seeking help. Speaking with someone early can make it easier to understand what is happening and choose appropriate support.

• Spending more time or money gambling than you intended.
• Trying to win back money that has been lost.
• Increasing bet amounts to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Hiding gambling activity, losses or account statements from others.
• Borrowing money, using credit or missing bills because of gambling.
• Gambling to escape stress, loneliness, sadness or other problems.
• Neglecting work, study, family, friends, sleep or regular activities.
• Repeatedly attempting to stop or cut back without success.
• Feeling guilt, shame or distress after gambling, but continuing anyway.

If several of these signs apply to you, stop gambling and consider speaking with a qualified gambling counsellor or health professional. You can also talk with a trusted family member or friend. Support is confidential in many services, and you can ask about the options available in your state or territory.

Getting support in Australia

Free or low-cost gambling support is available to people in Australia, including players, family members and friends affected by someone else’s gambling. State and territory gambling support services can provide counselling, information, financial guidance and referrals. Your general practitioner or another qualified health professional can also discuss gambling concerns and help you access appropriate care.

If financial problems are involved, contact an independent financial counsellor before taking out further credit or making repayment decisions. If gambling is affecting a relationship, family support or relationship counselling may be useful. You do not have to manage the situation alone, and asking for help is a practical step rather than a failure.

If you feel unsafe, are thinking about harming yourself or another person, or are facing an immediate emergency, contact emergency services in Australia or attend the nearest hospital emergency department. Gambling support is important, but urgent safety concerns should be addressed immediately.

Our role and your responsibility

Spinaud Casino provides information and account tools intended to support safer gambling. These measures cannot remove every risk, and no tool can guarantee that gambling will remain harmless. Players are responsible for using available controls, providing accurate information where requested and complying with applicable account requirements.

Where appropriate, account activity may be reviewed in line with applicable requirements and our policies. We may contact a player about responsible gaming, apply restrictions or decline activity where concerns arise. We may also require information to confirm identity, age, account ownership or financial circumstances. These steps are intended to support a safer environment and protect the integrity of the service.

You must be legally permitted to gamble online in your location and meet the applicable minimum age requirement. Do not allow minors or other people to use your account. If you believe another person is using your account, change your security details where possible and contact the service through the available account support channel.