Privacy Policy

Information we may collect

To provide a secure and reliable casino service, Spinaud Casino may collect information directly from you, automatically from your use of the website, or from service providers supporting account, payment, verification and security functions. The information collected depends on the services you use, the information you provide and the checks that may be required.

Account and identification details

This may include your name, date of birth, username, password, contact details, residential information and other details needed to create and manage an account. We may also record information about your preferences, account settings, responsible gambling choices and communications with us.

Verification and security information

Where appropriate, we may request documents or information used to confirm identity, age, residence, account ownership or the source of funds. Verification material may include identification documents, proof of address, photographs or other information needed for security and compliance checks. We may also collect information connected with fraud prevention, suspicious activity monitoring, account protection and responsible operation of the service.

Payments and transactions

We may handle records about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details on our behalf. We do not need to retain every full payment credential to maintain a transaction record, and payment information may be handled according to the provider's own privacy practices.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may use cookies and similar technologies to remember preferences, keep sessions secure, understand website use and improve performance.

How we use information

Personal information is used only for legitimate business, service, security and compliance purposes connected with operating Spinaud Casino. The purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino features, account services, customer support and important service communications.
• Confirming your identity, age, account ownership and eligibility to use relevant services.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Meeting legal, regulatory, court, tax, accounting and record-keeping obligations that apply to the service.
• Managing responsible gambling tools, restrictions and safer gambling requests where relevant.
• Monitoring website performance, troubleshooting technical issues and improving user experience.
• Sending marketing communications where permitted and where you have provided an appropriate consent or preference.
• Protecting the rights, property, systems and users of Spinaud Casino.

We may combine information collected from different parts of the service when this is reasonably necessary for one of these purposes. For example, account, transaction and technical records may be reviewed together to protect an account, resolve a support question or complete a verification check.

Marketing communications

If you agree to receive promotional messages, we may use your contact details to send information about services, features, offers or updates. You can withdraw your consent to marketing at any time by using an unsubscribe option in a message where available or by contacting support@spinaudcasino.best. Withdrawing marketing consent will not affect essential communications about your account, transactions, security or important changes to the service.

Sharing, security and retention

When information may be shared

We may share relevant information with carefully selected service providers that help operate the website and casino services. These providers may support hosting, technology, identity verification, payment processing, customer support, fraud prevention, security, analytics or communications. They should receive only information reasonably needed for their assigned function and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, legal process or applicable obligation; to protect players, the public or our systems; to investigate suspected fraud or misuse; or to establish, exercise or defend legal rights. If business operations change, information may be transferred as part of a permitted restructuring, sale or similar transaction, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational safeguards designed to protect information from unauthorised access, misuse, alteration, loss or disclosure. Measures may include access controls, authentication, monitoring, encryption or secure transmission where appropriate. No website, network or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep account credentials confidential and contact support promptly if they suspect unauthorised activity.

Storage and retention

Information may be stored by us or by service providers in Australia or another location where relevant services are operated. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and lawful processing. Access to information is limited according to operational need.

We retain information for as long as it is reasonably needed for the purposes described in this Privacy Policy. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law or for legitimate compliance, dispute resolution, fraud prevention and audit purposes, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and cookies

Requests about your information

Depending on the circumstances and applicable privacy requirements, you may ask to access personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer needed, or withdraw consent previously given for marketing. You may also ask questions about how your information is handled or raise a concern if you believe it has been managed improperly.

To exercise these data rights, contact support@spinaudcasino.best. Please provide enough information for us to understand your request and verify that it relates to you or your account. We may need to ask for additional information before responding, particularly where the request concerns account security or sensitive verification records. We aim to respond within a reasonable time and may explain if a request cannot be completed in full.

Deletion or restriction requests may not always be possible immediately. For example, records may need to be retained for a period required by law, to complete a transaction, prevent fraud, protect another person, resolve a dispute or maintain accurate compliance records. If information cannot be deleted, we will seek to limit its use to the relevant purpose where appropriate.

Cookies

Cookies are small files or similar technologies placed on your device when you use a website. Spinaud Casino may use essential cookies to support login sessions, security, navigation and core functionality. Other cookies may help remember preferences, measure website use, identify technical problems or improve relevant content and communications.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some account or website features may not work correctly. Browser settings differ between devices and browsers, so you should review the available controls and preferences that suit you.

Updates to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. We encourage you to review it from time to time. Where a change is significant, we may provide additional notice through the website or by an appropriate account communication.